Serenity in Service
We invite you to experience our scents. Returns are accepted within 14 days of delivery.
The window for return concludes 14 days from the date your package arrives or is received by an appointed third party. Please ensure all items remain in their original, pristine condition.
To initiate a return, please provide a clear statement of your intent to our concierge team for review.
Inform us at care@abeer.com
Refunds are issued within 14 days of receipt. Credits return to your original payment method, and no additional fees are incurred. We strive for a seamless transition during this process.
Return Standards:
To ensure your return is eligible, please verify the following criteria:
Purchased within 14 days
In original packaging
The following items are final sale:
Bespoke mists or personalized candle engravings tailored to your specific request.
Items that have been unsealed or tested after delivery due to hygiene and olfactory integrity.
Fragrance products which are, by nature, inseparable from other items once used.
Curated items from our seasonal archive sales or limited edition collaborations.
Serena Abeer reserves the right to refuse returns that do not meet these artisanal standards at our sole discretion.
The Return
You are responsible for the shipping costs and safety of the returned items. Please send to our boutique atelier:
Atelier Serena Abeer
We are not responsible for items lost in transit. We recommend using a trackable mail service. Refunds require the actual receipt of the goods at our sanctuary or valid proof of received return delivery.
Gifts:
If marked as a gift, you will receive a digital credit for our boutique. Once the returned product is received and inspected, a certificate will be issued to your email for future use.
If not marked as a gift, or the benefactor had the order shipped to themselves, the refund will be processed back to the original method of payment.
Inquiries
For any questions, please reach our team via email at care@abeer.com